Privacy Policy
A legal disclaimer
Effective Date: 15/6/26
Privacy Policy – Refined Faces Clinic
At Refined Faces Clinic, we are committed to protecting your privacy and ensuring your personal information is handled safely, securely, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
Who We Are
Refined Faces Clinic is a nurse-led aesthetics clinic providing professional aesthetic and skin treatments.
Data Controller: Refined Faces Clinic
Email: refinedfacesclinic@gmail.com
What Information We Collect
We may collect the following personal information:
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Full name
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Date of birth
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Address
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Email address
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Telephone number
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Medical history relevant to treatment
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Current medications and allergies
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Treatment records and consultation notes
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Before and after photographs (with your consent where applicable)
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Payment information (processed securely through third-party payment providers)
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Website usage information through cookies and analytics
How We Collect Your Information
We collect your information when you:
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Submit an enquiry through our website
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Book an appointment
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Complete a consultation or medical history form
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Contact us by phone, email or social media
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Attend appointments
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Subscribe to marketing communications (where you choose to do so)
Why We Use Your Information
We process your personal information to:
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Respond to enquiries
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Book and manage appointments
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Assess your suitability for treatment
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Provide safe and effective aesthetic treatments
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Maintain accurate medical records
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Contact you regarding appointments or follow-up care
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Process payments
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Comply with legal, professional and regulatory obligations
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Improve our website and services
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Send marketing communications where you have given consent
Lawful Basis for Processing
We process your information under one or more of the following lawful bases:
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Your consent
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Performance of a contract
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Compliance with legal obligations
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Legitimate interests
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Provision of healthcare and medical treatment
Medical Records
As a healthcare provider, we are required to maintain accurate treatment records. These records are stored securely and retained for the period required by UK law and professional guidance.
Photographs
Clinical photographs may be taken to monitor treatment progress and outcomes.
Photographs used for marketing purposes will only be used with your explicit written consent. You may withdraw your consent at any time.
Sharing Your Information
We will never sell your personal information.
We may share your information where necessary with:
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Independent prescribing clinicians involved in your treatment
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Regulated pharmacy providers where medication is prescribed
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Secure payment providers
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IT and website service providers
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Professional indemnity insurers
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Regulatory authorities where legally required
All third parties are required to keep your information secure and confidential.
Data Security
We take appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory and professional requirements relating to healthcare records.
Cookies
Our website may use cookies to improve your browsing experience and analyse website traffic.
You can manage or disable cookies through your browser settings.
Your Rights
Under UK GDPR, you have the right to:
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Access your personal information
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Request correction of inaccurate information
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Request erasure of your information where appropriate
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Restrict processing
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Object to processing
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Request transfer of your information (data portability)
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Withdraw consent where processing is based on consent
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Lodge a complaint with the Information Commissioner’s Office (ICO)
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Refined Faces Clinic
Email: refinedfacesclinic@gmail.com
Telephone: 07960232809
Complaints
If you are unhappy with how we process your personal information, please contact us first so we can try to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Telephone: 0303 123 1113
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.